Digital
Interactions

We help our clients enhance their end-users’ Customer Experience

We help our clients maximize their end users’ experience throughout their customers journey, based on an omnichannel approach. We facilitate the publication and moderation of content. In addition, we help end users with different processes (registration, inquiries, cancellations), and we assist on KYC and other Compliance procedures.

 

Our digital service desk helps our clients build loyal business relationships with their customers, and reduces their teams operational workload.

 

Digital Backend Support | Content Publishing | Moderation & Interaction | Digital Onboarding | Digital Customer Service | Compliance

Where do we focus?

Content Moderation & Interaction Management

We verify that the information published in our clients’ sites is correct and aligned with the corresponding internal and external policies or regulations. In addition, we moderate these sites’ end-users’ interactions, and respond to their inquiries.

Content Publishing

We publish and/or design content in CMSs, landing pages or other platforms, therefore helping our clients reduce their operational load. We work with WordPress, EPIServer and our clients’ proprietary platforms.

Digital Service Desk

We assist our clients’ end users with registrations, cancellations, and inquiries, ensuring fast, reliable and satisfying customer experience, optimizing business support processes, and facilitating customer loyalty. We offer a centralized approach (omnichannel) so that end users have a seamless online experience whether they connect from a desktop, mobile or a different device.

Digital Onboarding & Compliance

We welcome and assist users registering and completing documentation for special programs that require validation of the information and documents presented. In addition, we offer support (validating information, updating and upgrading guidelines) in KYC and other Compliance processes, as well as fraud prevention in payment platforms and marketplaces.    

Languages, platforms and tools

More services

MACHINE LEARNING
TRAINING

We offer data set collection, training and adjustment of Machine Learning and Artificial Intelligence algorithms. We work under the Human-in-the-Loop (HITL) paradigm since human intervention is required in the process.

Virtual Assistant Training | NLP Chatbots Annotation | HITL | Supervised Learning

DATA
SERVICES

We offer data management and quality assurance services to organize, enhance, classify, verify and enrich data, depending on the specific business requirements (increasing sales conversion rates and efficiencies, decreasing errors and inconsistencies).

Data Entry | Data Migration | File Comparison | E-commerce Catalog Management

QA & SOFTWARE
TESTING

We provide quality assurance services for web and mobile applications, offering functional and technical testing, as well as manual and automated solutions, defining the most efficient testing strategy for each client.

Functional Testing | Automation Testing | UX Testing | Performance Testing | Web page Accessibility

Let's work together!

BUENOS AIRES

pin

Av. Corrientes 3156, CP 1193,

Buenos Aires, Argentina

ROSARIO

pin

Av. Francia 889, CP 2002,

Rosario, Argentina

MIAMI

phone-call

(305) 204-3229

MEDELLÍN

pin

Cl. Barranquilla #52-20,

Medellín, Antioquía, Colombia

URUGUAY

pin

Av. 18 de Julio 1377, 11200,

Montevideo, Uruguay

phone-call

+54 9 11 6965-2612

phone-call

+54 9 341 436-0699

phone-call

+57 4 5167770 ext 1169

phone-call

+598 99 332 353

BUENOS AIRES

pin

Av. Corrientes 3156, CP 1193,

Buenos Aires, Argentina

phone-call

+54 9 11 6965-2612

ROSARIO

pin

Av. Francia 889, CP 2002,

Rosario, Argentina

phone-call

+54 9 341 436-0699

MIAMI

phone-call

(305) 204-3229

MEDELLÍN

pin

Cl. Barranquilla #52-20,

Medellín, Antioquía, Colombia

phone-call

+57 4 5167770 ext 1169

URUGUAY

pin

Av. 18 de Julio 1377, 11200,

Montevideo, Uruguay

phone-call

+598 99 332 353